IFEM Visionary Industry Technology Award Winner 2026. An evidence-informed AI companion designed to support patients after Emergency Department discharge. REX helps reduce post-discharge uncertainty, strengthen understanding of discharge information and provide accessible support when questions arise. Available 24/7 in multiple languages.
Patients leave ED tired, often unclear on their discharge information. They go home and worry: "Is this normal? Should I go back?" Without clear support, uncertainty can drive avoidable returns or delayed help-seeking.
Language barriers, literacy levels, and cognitive load during discharge compound the problem. Written instructions aren't always understood or retained.
REX provides 24/7 post-discharge information and navigation support in plain language. Patients can ask questions, clarify their understanding of discharge information, and understand the safety-netting information they have been given and when to seek further professional or urgent help. REX does not replace clinical judgment â it supports patients in understanding and acting on the advice they have already received.
Multilingual support in 11 languages: English, Spanish, Hindi, Arabic, French, Portuguese, Bengali, Urdu, Swahili, Luganda, and Runyankitara.
REX is free at point of use. REX does not store conversation history after the session ends â designed to protect the privacy of vulnerable patients.
REX supports patients discharged with the following presentations, providing presentation-specific information and post-discharge support while maintaining clear clinical boundaries.
Reinforces defined safety-netting and escalation information. Does not interpret test results or recommend adjustments to medications. REX does not create or override an individual patient's discharge plan â it supports understanding of the plan that has already been given.
Available in 11 languages: English, Spanish, Hindi, Arabic, French, Portuguese, Bengali, Urdu, Swahili, Luganda, and Runyankitara. Includes right-to-left text support for Arabic and Urdu.
Accessible via smartphone with no app download. Works on any device with internet connection. Screen-reader compatible for accessibility.
No waiting. Patients get immediate responses when questions arise, whether at 3am or during follow-up appointments.
Designed with privacy and data minimisation at its core. Reece Advisory Ltd is registered with the ICO. REX does not require patients to provide identifying information to use the service. Conversation history is not retained by REX after the session ends.
Aggregated, non-identifying usage analytics help evaluate adoption, engagement and how REX is being used. This can help participating departments understand uptake and identify opportunities to strengthen post-discharge support.
REX was awarded the International Federation for Emergency Medicine Visionary Industry Technology Award 2026 at ICEM 2026, recognising innovation with global impact potential in emergency medicine.
"Your work represents exactly the kind of innovative thinking that the VITA Award was established to recognise." - IFEM
Together with physicians at Mbarara Regional Referral Hospital, Uganda, we have applied for a research grant from the Royal College of Emergency Medicine.
This isn't a services arrangement. It's a collaboration that makes REX stronger for your patients and for every emergency department that comes after.
You bring the clinical grounding, the patient demographics, and the on-the-ground insight into what post-discharge support actually needs to look like. We bring the platform, the multilingual capability, and twenty years of pharmaceutical and healthcare strategy. Learning and outcome data are shared, subject to appropriate governance. The product improves for both of us.
Small number of slots available for 2026
Co-designed with your clinical team and patient population
We work with you to design implementation that fits your clinical workflow, patient demographics, and budget.
48-hour access tokens given at discharge via QR code. Ideal for initial evaluation with specific patient cohorts. Includes usage analytics and feedback collection.
Typical duration: 3-6 months
Unlimited access for all discharged patients. QR code posters in discharge areas, printed on discharge summaries. Designed for integration into existing discharge workflows.
Typical duration: 12 months+
Co-designed studies evaluating impact on re-attendance, patient anxiety, or discharge understanding. Support for study design, ethics navigation, data analysis, and publication.
Tailored to research objectives
We do not offer generic solutions. Every deployment is co-designed with your clinical team to match your patient population, local language needs, and clinical priorities. If your department needs adaptation for specific presentations or cultural context, we build that in from the start.
Not ready for a formal partnership? Let's talk about what REX could look like for your department. Pilot programmes, research collaboration, or just learning more about the platform.
Get in TouchOr call: +44 7748 111 448